DISCOVER OUR GUESTS

What time can I check-in and check-out?

Standard check-in time is at 2 PM and check-out at 10 AM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods. 

Can I request for wake up calls?

Make your way out of bed with our timely wake-up call. Please press service key “5523” for assistance. 

How can I talk to the Duty Manager?

Please dial service key “5523” from your in-room phone for assistance. 

Can I request housekeeping?

Housekeeping services are available. Shoe shine service is offered to guests upon request. Please press the service key “5523” for assistance. 

Do you have wifi?

Stay connected during your stay with 40MB bandwidth internet service provided throughout our guestrooms and public areas. Please log-in with your username and password provided at check-in. User name is your room no. Password is *followed by USER NAME: The Smith Guest PASSWORD: Resting@1025

Do you allow early check in and late check-out? 

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability.

Can I store my bag?

Yes, we do offer luggage storage free of charge. The Smith hotel reserves to right to deny storage of oversized and suspicious items. 

Do you have an elevator?

We are equipped with two (2) guest elevators. Guest elevators are equipped with a high-level security feature that enables guests to access each designated floor using a keycard.

Can I bring my pet inside the hotel?

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. We can refer you to the local pet house, while you choose to stay with us. 

Do you offer parking slot for hotel guests?   

Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room. 

Do you offer accommodation for the physically challenged?

Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.  

What is your linen & damage Policy?

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge. 

What is your smoking policy?

Healthier. Happier. Fresher. The Smith Hotel is committed to catering to the needs of all guests. A designated smoking area is located on the ground floor for your convenience. However, usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee equivalent to AUD 1,500.00 per incident will be charged to your account if a smoking incident occurs in your room during your stay.

Can I request for transfers?

A great way to enjoy your trip while on vacation is to drive around the metro in style. For transfer requirements, please press service key “5523, 5521” for assistance. 

Where can I make a reservation?

For room reservations at The Smith Hotel, please email reservations@thesmithhotel.au or visit www.thesmithhotel.au. Direct bookers enjoy a best rate guarantee and other exclusive perks. 

Does The Smith Hotel have a Reward & Layalty Program ?

​​​​​At The Smith, we invite you to enjoy your favorite destinations in a whole new perspective! The more you stay, the quicker your status promotion, the more perks you receive. We invite you to become a member for free today.

As a member of The Smith, you are always guaranteed the best rate when booking the Member Exclusive Rate.

• For more information about our loyalty program, click here
• To join our loyalty program, click here

Can I cancel my booking?

The Smith offers different rates with specific cancellation policies. Before booking, check our cancelation policy by clicking on the name of the rate you are interested in.
After booking, refer to your confirmation email that will contain all details.

Will a security deposit be required upon check-in?

The hotel requires an incidental deposit that may be settled through credit card upon check-in. It is fully refundable if not used. 

• We take approval for total room and tax, fees and 100 AUD per day for any additional charges ( Bond ) - A valid credit card and ID are required at check-in
• Debit and Credit cards are accepted as a form of payment for incidentals as it is a straight charge.
• The credit card incidental reversal period may vary, typically with a minimum of 30 banking days. However, specific turnaround times for all banks cannot be provided as they depend on individual bank policies

What payment methods are accepted?

We accept only all major credit cards as payment.

Do you accept credit cards? 

We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, UnionPay). Please present your credit card upon check-in.

Note: Credit card payments relating to Australian hotels incur a merchant service charge of 1.5 PCT for Visa, Mastercard, Union Pay, and 2.5 PCT for Amex in addition to the total amount payable.

Can I book on someone else’s behalf?

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

Does the online rate include breakfast?

Yes, we do have breakfast included in our online offerings! All rates can be accessed here.With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast).

Are smoking rooms available?

We are sorry, but The Smith Hotel rooms are strictly non-smoking. There will be a fee of AUD 1,500 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas available at the ground floor.

Do kids stay free?

Yes, kids 11.9 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

Can I change my room type upon check-in?

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

Are extra beds available? 

Yes, we offer extra beds should you require one. These are only available for the King & Twin room category and above and are offered at AUD 60 nett with a buffet breakfast for one (1).

Are guests allowed in the hotel room?

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge. 

Do I have privacy in my room?

For rooms, we have an “Do Not Disturb” a physical door tag is provided to hang outside your door to serve the purpose. You may also request the front desk to take messages for you during this time.

Can I control the temperature in my room? 

A wall-mounted cooling control in your room is provided to set your desired temperature. Please refer to our “How-To’s” section for more information.

What bath amenities do the rooms have?

Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants.

What is the standard voltage of a room?

 The electricity is at 220 volts /60 hertz.

Can I add an extra bed in my room?

Extra bed set up can be arranged for additional guests upon request. This is applicable for the Superior King and Twin room category and beyond.  Please dial “5523” for more assistance.

Is an iron and an ironing board kept in the rooms?

Iron and Ironing board are available in all rooms. These are located within the cupboards.

Does my room have a safe deposit box?

Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

Will I be safe during my stay?

We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For immediate assistance, please dial service key “1”.

Does my room have a washing machine?

Unfortunately, no. However, we do have laundry facilities available. 

Do rooms at The Smith hotel include Microwaves or Kettles? 
We do offer kottles in our rooms. Microwaves are available upon request.
 

Simply email dbar.manager@thesmithhotel.au or dial +61 88942 5555 and we will be happy to assist you.

Can I request Ice?

 This is available upon request. Please press service key “5551” for assistance

Can I Is there a room service at The Smith Hotel?

We don't provide room service. Restaurant pickup is available from 7 AM to 10 PM. Kindly scan the QR code provided in the welcome info sheet. Please dial "5551” for assistance. 

Is there a fitness center?

Yes, We have a fitness center available for all guests. Equipments are powered by Lifefitness

Do you have Gym Facility?

Situated on the 9th floor (Roof Top), our state-of-the-art gym facilities powered by Life Fitness. Operating Schedule: Daily, 6:00 AM to 12:00 MN 

How deep is the water in the pool?

Get ready to make your swimming an elevated and sensorial experience! Our acrylic-bottom swimming pool is located on the ground floor. Guests entering the hotel will be treated with the glistening water of the pool when they look up. Maximum depth of the pool is 5 feet.

I would like to make an enquiry for an event. How should I go about this?

Please feel free to send an email to reservations@thesmithhotel.au, and one of our dedicated event executives will promptly address your inquiry within 24 business hours.

Do you have a policy on filming & photoshoot?

Guests may shoot non-commercial photography or video for their personal use (with no professional equipment, lighting, etc.) in their guest room or on the property but must respect the privacy of other guests within the area.

The use of DSLR/SLR cameras, drone, tri-pods, extensions, external flash units, and reflectors is not allowed. For professional photography, please send a letter of request to reservations@thesmithhotel.au

Requests to use any area of our property for commercial shoots or filming as well as special occasions including but not limited to: weddings, debuts, anniversaries, should be coordinated to the Marketing Department. Such photo/video shoots are subject to applicable fees and schedule. 

Do you offer caterings?

Should you be interested in viewing or booking our restaurant space for your corporate or social events, please email reservations@thesmithhotel.au and a dedicated sales manager will get back to you regarding your request. 

Do you have facilities for meeting venues?

While with us, please do not hesitate to ask for an ocular visit to our meeting room. Please dial “5523” for assistance. Arrangements for the following event venues can be made in advance through our Sales Team. Please email reservations@thesmithhotel.au

Do you accept corporate events and accommodations?

For corporate, group, and event enquiries, please email reservations@thesmithhotel.au

Where are you located?

Our central midtown Smith location is at the epicentre of Darwin City’s entertainment, dining, shopping and cultural districts. The Smith hotel Darwin is within a short walk away to various nearby attractions, Darwin Entertainment Center, Darwin Convention Center, The Esplanade and Mitchell Street Darwin’s dining and just a block away from a fabulous nightlife experience on Mitchell Street, as well as the prestigious Museum of Modern Art.

What airports are nearby?

The Smith Hotel is just a mere 10.5km from Darwin International Airport (DRW, YPDN). 

Are there any banks Nearby?

The hotel is conveniently located within walking distance of most major banks.

What are your existing promotions?

Please click HERE for our latest promotions.

Can I avail Gift cards and certificates?

Give the gift of an The Smith experience to your friends, colleagues, or business associates! Gift certificates are available for purchase for the hotel, and food and beverage outlets. Kindly approach our friendly front desk for assistance.

​​​​​At The Smith, we invite you to enjoy your favorite destinations in a whole new perspective! The more you stay, the quicker your status promotion, the more perks you receive. We invite you to become a member for free today.

As a member of The Smith, you are always guaranteed the best rate when booking the Member Exclusive Rate.
• For more information about our loyalty program, click here
• To join our loyalty program, click here

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.

We do not offer shuttle services.

We do offer connecting rooms based upon availability and cannot be guaranteed. We will try to place your reservations as close to each other as possible.

​​​Please send an email to: reservations@thesmithhotel.au with the following information:

 • Reservation or accommodation number
 • Check-in date
 • Check-in time
 • Email address
 • Phone number

We do have refrigerators in the room for personal use.

We do offer kottles in our rooms. Microwaves are available upon request.

Yes, we have accessible rooms specially available for senior citizens and persons with disabilities.  

To submit your feedback, please send an email to: fom@thesmithhotel.au with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number